Your team is more tech savvy than you think. From POS to inventory to scanners and scales, technology is an integral part of the work we do. In fact, 70% of workers report that more tech would help them do their jobs better (1). The parts of their work that they feel would benefit most from additional technology include communications, operations & logistics, onboarding, and training.
From SOPs to menu updates, keeping up with the operational changes of your restaurant can be daunting. As management takes on more responsibility in the new era of work, it's increasingly important to find ways to bring in-person training online. Here are 3 simple ways to do that without breaking the bank.
Frontline workers are too often provided PCs and laptops to train, despite not working at a desk. 83% are asked to use these large devices; however, restaurants often don't have proper space or resources to ensure that all employee have consistent access. Additionally, desktop-based training technology requires an email and password login - an antiquated access system which lowers the likelihood your team will actually use the laptops or hardware that you have invested in.
The solution is to go mobile-first. That means to look for technology that begins by being delivered over small devices such as smartphones. These solutions often only require a phone number or fingerprint to log in. And when 96% of Americans own a cell phone of some kind, going mobile when you're considering digitization is critical. (2)
Your team is used to standing on their feet and using their hands all day. Reading manuals and other pages of text leads to learning fatigue. In fact, the very structure of in-person or paper training can be counterproductive. To digitize your paper training, start with a simple video where you're reading that same information. It won't be perfect, but don't let the perfect be the enemy of the good. The use of sight and sound (i.e. video) will lead to higher levels of knowledge retention.
3 in 4 restaurants are already engaging with team members over text message or WhatsApp. From sous chefs holding group chats to GMs texting schedule changes, text message is a simple way to ensure you get a 100% open rate. Why not leverage text to send training reminders as well? Text is a great way to support consistent messaging while ensuring everyone can access the information they need. Innovation doesn't have to be complicated.