What is Frontline Business Intelligence?

Rachael Nemeth
Co-founder, CEO
September 14, 2022

How to Get the Most Out of Your Employee Data

When it comes to data, businesses are facing a deluge of information. Data flows in from customers, partners, suppliers and other third parties. But there is a data desert: employee data. 

 

It is generated internally by operational software. The question is what businesses can do with this data in order to make better decisions about their workforce and by extension, the company. In this article we explore the importance of frontline business intelligence and how to get the most out of your company’s employee data.

What is Business Intelligence?

Business intelligence is a system that uses data to make better decisions. BI tools help companies get more value out of data to achieve organizational goals. Business intelligence uses data to make better decisions. It’s a system that uses data to grow the business, bringing more value to each piece of information and making it easier to share data across the organization. Business intelligence has three main goals: Increase organizational efficiency,  Create a culture of data analytics, and Create a competitive advantage.

Why is Data from Frontline Employees so Important?

As we have seen, data is created in many ways across an organization: customers provide feedback surveys, marketing teams collect leads, suppliers feed in logistics data, and even front-line employees create a significant amount of data. So why is data from internal sources so important? There are two main reasons why data from employees is so valuable. Firstly, employees are the most relevant data points: they are the ones interacting with customers on a daily basis and receiving feedback from them. Secondly, employee data is the easiest to collect: most companies have an HR system collecting information about the employees.

Customer churn is the likelihood that customers will stop doing business with your company and can be an important metric to watch.

Types of Data from Employees

There are several data points that businesses look at when it comes to performance. It typically comes down to whether sales have gone up, and if labor and liabilities have gone down. Here's how that is broken down at Opus when we think about Frontline Business Intelligence. 

  • Performance data - Performance metrics are key to tracking employee performance and helping leaders to understand how their team members are doing. This data can be collected through a regular cadence and kept up-to-date through software like automated timesheets. 
  • Customer feedback - Customer feedback is crucial for businesses because it provides insights into what customers actually think of your brand and products.
  • Sales data - Sales data is helpful for sales leaders to understand the buying behavior of their customers and identify trends.
  • Employee health data - Employee health data is important to keep workers safe and healthy, and can also be used to create a more productive workforce. 
  • Communication data - Communication data is key to understanding the communication channels inside the company and tracking the most efficient communication channels.

The Benefits of Using Employee Data for BI

  • Employee engagement - Employee engagement is a key metric that measure how connected employees are to the company and how likely they are to stay with the company long-term. 
  • Customer satisfaction - Customer satisfaction is a key metric for businesses because it shows how engaged customers are and therefore how likely they are to recommend the company. 
  • Employee retention - Employee retention is a key metric in the business intelligence area because it shows the effectiveness of your hiring process and the level at which your employees feel engaged. 
  • Productivity - Productivity is a key metric that measures the effectiveness of your team members and the efficiency of your processes. 
  • Customer churn - Customer churn is the likelihood that customers will stop doing business with your company and can be an important metric to watch.

Make sure the data is being collected and entered properly. If it isn’t, you won’t be able to derive any value from it. 

How to Utilize Frontline Business Intelligence

There are several ways to get the most out of your company’s data. 

 

  • Collect data - There are several ways to collect data from internal employees. The first step is to make sure data is being collected. If automatic HR systems are in place, make sure they are functioning properly and the information is being communicated to the right people. If manual systems are in place, make sure they are being implemented as efficiently as possible. 
  • Clean data - Make sure the data is being collected and entered properly. If it isn’t, you won’t be able to derive any value from it. 
  • Transform data - Data needs to be transformed into a format that is useful for the business. If data is being collected in Excel, for example, make sure it is being transformed and put into a central location where it can be accessed by everyone in the company.

Key Takeaways

Data is a powerful tool for businesses. From internal customers to internal employees, businesses can gain valuable insights if they know how to collect and use it. The best way to do this is through business intelligence, or BI. There are several ways to get the most out of your company’s data. Collect data, clean data, and transform it into a useful format. Once you have the data, you can understand it by visualizing it with charts and graphs.