Just In Time (JIT) training is a type of training that is delivered at the exact moment it is needed. This approach ensures that employees receive the training they require to complete a task or deal with a situation effectively. JIT training is particularly useful in industries like hospitality, where employees need to be able to adapt to changing circumstances quickly.
Who is the target audience for Just-In-Time training?
The target audience of Just-in-Time (JIT) training can vary depending on the industry and the specific training needs. In the restaurant industry, for example, the target audience can include front-line employees such as servers, cooks, and hosts, as well as managers and supervisors who oversee operations and training. JIT training is particularly helpful for new hires who need to quickly learn the necessary skills and knowledge to perform their job effectively. However, JIT training can also benefit existing employees who need to update their skills or learn new ones, especially when there are changes to the menu, procedures, or regulations. Ultimately, JIT training is designed to provide targeted, relevant, and timely training to employees who need it to improve their performance and achieve better results.
Advantages of Just-In-Time training
Just-in-Time (JIT) training has several advantages -- accessibility, performance, retention, cost, and time effectiveness. JIT training is particularly effective for employees who don't spend their day in front of a computer, and it promotes learning new skills at the point of need instead of studying irrelevant information just in case. JIT content is developed with microlearning and mobile learning in mind, and the speed the learner can find and access it is important. JIT training offers benefits such as improved accessibility, work accuracy and productivity, and easy and quick updates. It uses tools and resources such as short video lessons, flashcards, knowledge base, and learning management systems.
Examples of Just-In-Time training for the hospitality industry
One example of JIT training in the hospitality industry is limited time offers (LTOs). When a restaurant introduces a new menu item, the staff needs to be trained on how to prepare it and how to answer any questions that customers may have. JIT training can be used to deliver this training just before the item is launched, allowing the staff to be fully prepared when the orders start coming in.
Another example of JIT training is menu changes. When a restaurant changes its menu, the employees need to be trained on the new dishes, the preparation methods, and any other changes that may have been made. JIT training can be used to deliver this training just before the menu change takes effect, ensuring that the staff is ready to serve the new dishes when they become available.
Pre-shift meetings are another example of JIT training. These meetings are held before each shift and are used to communicate any changes or updates that the staff needs to be aware of. This can include changes to the menu, new procedures, or any other information that will help the staff perform their jobs more effectively. By delivering this information just before the shift starts, the staff is better prepared to handle any issues that may arise during the shift.
In conclusion, JIT training is an effective approach to employee training in the hospitality industry. By delivering training at the exact moment it is needed, employees are better prepared to handle any situation that may arise. Examples of JIT training in the industry include limited time offers, menu changes, and pre-shift meetings. Businesses that implement JIT training can improve their productivity, customer satisfaction, and ultimately, their bottom line.
