Majority of frontline workers rely on their phones more than anything else. Since 70% of frontline workers in the US - from hourly employees to managers - are deskless, it’s easier to engage them via their phones. This can be done across all locations and all teams.
How mobile learning works
Mobile learning is inclusive
Pew Research Center reports that 98% of Americans have a cell phone, 85% have a smartphone. That means that for every 1 employee with an email, 2.5 have a cell phone. If your learning solution is on paper, your team may not have time to read it, the version may be wrong, and short attention spans may prevent reading at all. At the same time, computer-based learning management systems could be excluding the majority of your workforce. Mobile-first training solutions ensure that learning is inclusive and efficient for everyone.
Mobile learning supports multimedia
Mobile Learning may be formatted in many ways, from videos to photos to text message - all of which are more engaging than a paper manual. A 2019 study found that 72 percent of people would prefer to learn by watching a video. The question is, what is the best way to access those videos? Mobile-first learning ensures education at work is accessible across distributed teams. But, don't forget that in the 21st century, there are several additional forms of multimedia learning. This includes charts, infographics, GIFs, user-generated content, and even slide shows. All can be delivered over mobile training platforms.
Mobile learning delivers micro-training
When labor is tight and the busy season is among us, ensuring your team is prepared is critical. But the stress of learning a new process of procedure can be debilitating when there are so many other tasks to complete. Typically, mobile learning is presented in its simplest form. This encourages methods like spaced learning, which are should to increase knowledge retention and help employees learn faster. The beauty of sending lessons in bite-sized is that your team won't feel overwhelmed.
Mobile learning trains employees who don't speak English
A report from the Migration Policy Institute found that 22 percent of the U.S. population does not speak English at home. Many employers report that number being higher in the south, southwest, and northeast. It's important to have a solution that is not only technologically accessible, but also linguistically accessible. Search for a solution that automatically translates lessons for you. This saves administrators time in hiring translators, interpreters, and copy-pasting from Google Translate. Every minute and dollar matters. Don't discount the important of meaningful translation technology that is built into your mobile learning platform.
Mobile learning supports managers
Your managers are already mobile. Meet them where they are with a mobile-first training platform that helps them invite and track their team. As most service professionals know, office space is limited in restaurants and other facilities that employ a large workforce that doesn't sit at a desk. That precious real estate can and should be used to welcome customers. If you're considering a training platform, look for one that is mobile-first -- this eliminates the stress of finding a computer or office space to run training effectively.
Is mobile learning better than paper training?
Employers and managers can send a video or a quick lesson to employees. This eliminates the need for classroom learning and printing costs - which add up quickly. Since mobile learning is interactive, it’s easy to see who has watched your video; who has completed your training quiz; and who needs a reminder.
AI-driven solutions support admins and course-creators with auto-grading which eliminates manually entering question and answer logic. If you're delivering training quizzes, this is critical to saving time.
Immediate feedback supports employees and boosts confidence. A gallup study found that managers alone account for 70% of variance in employee engagement. Feedback that is automated, helps easily translate to getting employees training more quickly, with more confidence, and back onto the floor faster -- especially as managers oversee more responsibilities.