Part 1: Learning & Development Trends in 2024

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Report Overview

More and more hospitality leaders are recognizing the role robust training programs play in improving performance, driving revenue, and ultimately, growing their businesses. CHART (Council of Hospitality and Restaurant Trainers) and Opus Training jointly surveyed over a hundred L&D leaders in hospitality, primarily in multi-unit restaurants.

Part 1 of this report focuses on actionable insights that can help L&D leaders in hospitality advocate for their programs, influence buy-in, and maximize training efficacy.

In Part 2, we will share benchmark data around training hours and budget. Plus, CHART Board Members and Opus' CEO, Co-founder will discuss all findings in live discussion on April 17th. Save your seat here!

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About CHART and Opus

CHART (Council of Hospitality and Restaurant Trainers) is the one place hospitality training professionals gather to learn, connect, and grow. Members get life-changing personal and professional development experience that results in the highest levels of performance for themselves and their organizations. Join a community of L&D leaders from over 300 of the nation’s top restaurant, foodservice and lodging companies. To learn more, visit

Opus is the hospitality training platform purpose-built for the frontline. Train 100% of your team in 101 languages on the job to quickly get them up the productivity curve. With full visibility across your workforce, you get the frontline business intelligence needed to drive your business. We work with growing multi-unit brands, including Jose Andres Group, Shipley Do-nuts, Craveworthy Brands, and Hart House. To learn more, visit