Part 1: Learning & Development Trends in 2024
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Report Overview
More and more hospitality leaders are recognizing the role robust training programs play in improving performance, driving revenue, and ultimately, growing their businesses. CHART (Council of Hospitality and Restaurant Trainers) and Opus Training jointly surveyed over a hundred L&D leaders in hospitality, primarily in multi-unit restaurants.
Part 1 of this report focuses on actionable insights that can help L&D leaders in hospitality advocate for their programs, influence buy-in, and maximize training efficacy.
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L&D key takeaways
- L&D is back in the spotlight — for now: Although current L&D budgets reflect a post-pandemic enthusiasm for standardized training programs, investment is starting to taper. To ensure a strong training program for years to come, L&D leaders must make the most of what extra resources they’re being given today.
- Returning to hospitality roots: Unlike years past, the vast majority (80%) of L&D leaders plan to focus on developing soft skills — leadership, customer service, and interpersonal relations.
- Year of the frontline manager?: While hourly frontline employees have been the primary focus in years past, the next year will see increased investment in training frontline managers, who are key to field buy-in and overall training program efficacy.
- Knowledge sharing helps L&D teams level up: The most effective L&D leaders report that learning from peers is key to improving. When executives encourage peer networking, it benefits the business as a whole.
- L&D trends are grounded in the realities of frontline work: Training in the near future will be characterized by microtraining, hands-on training, and continuous learning.
- Mobile e-learning is here to stay: Whether businesses like employees using smartphones or not, they’ve come to accept it — mobile training usage has more than doubled in the last several years. Still, it needs to be layered with other forms of training for best results.
- The most effective programs embrace the top trends: While securing field-level buy-in is always a challenge, effective programs largely owe their success to user-friendly platforms, high-quality (yet succinct) content, and structured programs.
About CHART and Opus Training
CHART (Council of Hospitality and Restaurant Trainers) is the one place hospitality training professionals gather to learn, connect, and grow. Members get life-changing personal and professional development experience that results in the highest levels of performance for themselves and their organizations. Join a community of L&D leaders from over 300 of the nation’s top restaurant, foodservice and lodging companies. To learn more, visit chart.org
Opus is the hospitality training platform purpose-built for the frontline. Train 100% of your team in 101 languages on the job to quickly get them up the productivity curve. With full visibility across your workforce, you get the frontline business intelligence needed to drive your business. We work with growing multi-unit brands, including Jose Andres Group, Shipley Do-nuts, Craveworthy Brands, and Hart House. To learn more, visit opus.so.
