Turn guest complaints into training actions

Ongoing training often misses the mark because it's scheduled, not responsive. Opus changes that — using real guest feedback to trigger precise training for the teams who need it most.

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Trusted by thousands on the frontline

Traditional training happens on a schedule. Problems happen in real time.

Opus bridges that gap by connecting guest feedback directly to targeted training actions. Now, ongoing training can be responsive, contextual, and actually effective.

HOW IT WORKS

How guest feedback integration works with Opus

Connect your feedback platform

Seamless integration with your existing Ovation account via secure API. No disruption to current feedback collection.

AI analyzes and identifies patterns

Our AI automatically reviews incoming feedback to spot recurring operational issues and cross-references with your training library.

Deploy targeted training

Get specific recommendations for the exact locations experiencing issues. Train only where needed, not company-wide. Rinse, repeat.

CASE STUDy

🚀 What teams see with by integrating its guest feedback platform

"The guest feedback integration shows our franchise operators how our technology stack works together to make their stores better.

‍That mindset shift is gold for any franchise system."

Josh Halpern 
Chief Business Officer

WHY OPUS

Why Opus leads the way connecting with guest feedback solutions

Deep AI-powered analysis

Our AI analyzes all guest feedback data provided via API, identifying patterns across sentiment, keywords, and operational themes that human analysis might miss.

Smart training optimization

Leverages your current training library by matching feedback insights to relevant existing content, while suggesting new content creation priorities when gaps are identified.

Location-specific targeting

Unlike generic training programs, identify which specific stores are most affected by each issue and deploy targeted training only where needed.

Frequently asked questions

Which feedback platforms do you integrate with?

Currently, Opus integrates directly with Ovation, with additional platforms are planned at a later date. Visit Ovation to learn more.

I use a different LMS—can I use only your feedback training solution?

No. Guest feedback integration is designed as part of the complete Opus platform, not a standalone product. The AI analysis relies on understanding your existing training content, organizational structure, and employee data to make meaningful recommendations. It works best when fully integrated with our training operations platform.

Is this suitable for franchisors?

Absolutely. As Josh Halpern, CBO of Craveworthy Brands shares, they've seen greater buy-in for their overall technology investment because they can demonstrate to franchise operations how different platforms work together to solve their problems.

Early results demonstrate significant operational improvements, with businesses that have run the solution in beta seeing up to 60% reduction in their top guest issue within 30 days of implementation.

What’s the pricing for the guest feedback integration?

Guest feedback integration is included as part of our platform subscription for qualifying customers. Visit the Opus pricing page for more information.

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