Notes

Celton talks about his leadership journey from store manager to CEO at CC’s coffee, the importance of maintaining a people-first culture (a la southern hospitality + mentions to qualities he looks for in candidates), and the challenges of training and developing employees in the service industry.

Celton shares insights from his recent store visits, emphasizing the need for effective training and the value of listening to employees.

Timestamps:

  • 00:00 Introduction to CC's Coffee House and Leadership Journey
  • 05:03 The Importance of Community and Guest Service
  • 05:04 The want for more training
  • 08:07 Why Celton chose Opus
  • 08:36 Jam Session - example
  • 10:40 Identifying people-first leaders
  • 11:45 Aspirational Leadership and Legacy Building
  • 12:32 The Power of Continual Improvement
  • 16:12 Learning from Failures and Accountability
  • 16:31 Lightning Round: Personal Insights and Favorites
  • 21:01 Power of learning a new skill

About Us

‍Opus is the training operations platform purpose-built for the frontline. Train 100% of your team in 101 languages on the job to quickly get them up the productivity curve. With full visibility across your workforce, you get the frontline business intelligence needed to drive your business.

Have an idea or experience you'd like to share? Keep the conversation going with us on LinkedIn!

‍