Opus Training, the training operations platform trusted by hundreds of leading multi-unit brands, today announced growth beyond its traditional base in the restaurant industry, serving franchises and multi-unit operations in a range of industries including retail, fitness, healthcare, and consumer services industries.
More than 15 percent of Opus customers are now outside of the restaurant industry. These frontline-heavy, multi-unit businesses share many of the same operational challenges, including high turnover, intense competition. Opus’ product, which ensures high-quality and easily accessible training for frontline workers, is well suited to support strategic investment in frontline training that drives efficiency, consistency and ultimately revenue.
"Opus was founded to help unlock the potential of the frontline workforce. The people who serve us in frontline roles every day deserve better tools than we are giving them. That is true whether they’re in a restaurant, a retail store, a salon or a fitness center,” said Rachael Nemeth, CEO and co-founder of Opus. "Our work began in restaurants, but what we’ve seen is that by building for the frontline we’ve created an AI-native platform that can benefit teams and businesses across industries.”
Sparkle, a rapidly growing, wellness-focused dog grooming franchise and Opus customer, is demonstrating the power of the platform beyond restaurants.
Founded in 2022, Sparkle is reimagining dog grooming through its membership-based Quick-Service Pet Care (QSPC) model. The approach depends on consistent, high-quality execution of detailed grooming procedures across dozens of locations in multiple states, each with distinct safety and regulatory requirements. By leveraging Opus, Sparkle has reduced training time from roughly three business days to just 1.5 hours while introducing digital courses that deepen skills development and confidence. The result is a faster, more empowered team that delivers the Sparkle experience from Day 1.
“Working with Opus, we’ve been able to train people faster, equip them with the knowledge they need sooner, and ensure our high standards are met across every location,” said Joe Aeppli, Chief Operating Officer and Co-Founder of Sparkle Grooming Corp. “At Sparkle, we don’t just offer jobs. We build careers. Opus helps us onboard more efficiently and unlock our team’s potential."
Solving Universal Challenges for Frontline-Heavy Businesses
Regardless of their industry, businesses working with Opus share critical characteristics: They have distributed workforces, high complexity, and a need for real-time learning to drive efficiency and performance.
Opus is purpose-built for the frontline workforce. The platform is AI-native, which allows it to be customized and personalized to the needs of businesses and frontline workers and their managers. That approach has allowed Opus to support a wide range of services today across industries. Opus’ growth includes industries like fitness, beauty, healthcare, entertainment, and car washes.
Rising Tide Car Wash, a pioneering social enterprise in South Florida, uses Opus’ platform to ensure accessible training and consistency across distributed operations. The car wash chain has multiple locations and more than 80% of its workforce is adults on the autism spectrum.
Working with Opus, Rising Tide has built a scalable model that breaks down complex car wash procedures into 46 precise steps. Within one year of implementation, Rising Tide also launched a membership sales program that achieved industry benchmarks and increased conversion rates from 5% to 18%.
"Opus' platform gives us the rapid adaptability we need to continuously improve our systems and train our team effectively," said John D'Eri, founder and CEO of Rising Tide. "We were able to launch our membership sales program and scale it to industry-leading performance in just one year—that kind of measurable impact is vital to our work."
Building for the Frontline Economy
The expansion addresses a fundamental market gap: 80% of the global workforce doesn't sit at a desk — a universe of roughly 100 million workers — yet the overwhelming majority of investment goes toward tools for the 20% of workers who do sit at a desk.
While knowledge workers have access to sophisticated software with significant per-seat investment, frontline teams have historically lacked equivalent tools despite facing more immediate pressure to perform.
Opus' operations platform is a complete toolkit designed to help businesses unlock the potential of their deskless workforce, with training at its center. The platform includes essential capabilities like training, an AI-searchable knowledge base, communications tool, and task management and audit features, which combine to give multi-unit businesses the tools they need to support their frontline workforce.
Layered on top of this foundation are real-time learning capabilities that allow businesses to quickly adapt. This includes features like Ask Opus, which allows frontline employees and managers to ask questions — just as they would to ChatGPT — and get on-the-go answers to training and operational questions sourced from their company’s own materials, and Guest Feedback Integration, which allows businesses to automatically convert customer feedback into targeted training recommendations.
Together, these tools enable both corporate and location-level teams to quickly identify and close skill gaps through multiple touchpoints. Early customers across industries have seen measurable results, including 25% faster employee ramp time and significant reductions in turnover.
As Opus continues to grow, the platform is evolving to serve the needs of multi-unit brands across all frontline-heavy sectors. The company's focus remains on building mobile-first training that works in the reality of frontline jobs—where training must happen in the flow of work or doesn't happen at all.
To learn more about Opus, go to: www.opus.so
About Opus Training
Opus is the leading training operations platform for multi-unit brands with frontline workforces, helping operators deliver consistent, engaging training that delivers measurable results. Trusted in thousands of locations across restaurants, retail, fitness, healthcare and consumer services, including Smashburger, Craveworthy Brands, Let’s Play Soccer, Shipley Do-nuts, Sound Fun Entertainment, Big Chicken, York Building Services, Gordon Ramsay Group, and Jose Andres Group and more. Learn more at opus.so.
