‍A real training format that turns internal promotions into structured, engaging development journeys.

Manager-in-Training · FOH Leadership · Career Development · Mobile Microlearning

The Problem: Promotions Without a Process

Levity Live prides itself on promoting from within—but stepping into a manager role without structured training was leaving some team members overwhelmed. The brand needed a program that would equip new Front of House (FOH) leaders with the confidence and knowledge to manage shifts, lead teams, and uphold operational standards—without pulling them off the floor or delaying their development.

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What the Training Looks Like

Levity Live built a multi-week FOH Manager-in-Training module in Opus—a mobile-first program assigned when a team member is promoted internally. The module supports a long-term development timeline while keeping content shift-friendly and role-specific.

  • Structured into sections — to guide team members through the full transition, step by step.
  • Short, digestible lessons — that can be completed during slower moments on shift.
  • Media-rich and resource-backed — to keep learners engaged and supported over time.

Shift-Friendly Microlearning Over Time

The training is built for the floor. Courses are intentionally short, so new leaders can stay in the action while still developing their skills. The pacing is designed to span multiple weeks, giving team members time to absorb, practice, and reflect.

Organized for Long-Term Growth

Modules are broken into clear sections (e.g., team communication, conflict resolution, guest recovery), each with its own set of micro-courses. This structure keeps the experience from feeling overwhelming—even when the overall program is robust.

Built-In Resources for On-Demand Support

Each section includes downloadable job aids, policies, and process reminders that stay available in the Resource Library. If a team member forgets a step or wants to double-check a standard, they don’t need to ask a manager—they just open the app.

Engaging Visuals, Real Learning

Levity Live uses branded imagery, GIFs, emojis, and videos to keep the experience fun and approachable. Multimedia elements help break up information and make key points stick.

The Results: Confident Managers, Stronger Internal Culture

By investing in structured development for internal promotions, Levity Live has built a leadership pipeline that’s rooted in loyalty, consistency, and hands-on knowledge. The FOH training module doesn’t just prepare new managers—it supports a workplace culture where growth is visible and achievable.

Key Benefits:

  • Creates a clear, consistent process for internal promotions
  • Equips new FOH managers with shift-ready leadership skills
  • Keeps learning flexible and accessible on the floor
  • Reduces manager shadowing time by providing digital support
  • Reinforces a strong promote-from-within culture across the brand

Tour: What Makes This Great Training

Watch this demo for a walk through of what makes this module a great example of training in Opus.

Want More Training Ideas That Actually Work?

Meet Levity Live

Levity Live is a premium live entertainment and dining concept with a reputation for top-tier guest experiences and team-driven operations. With a focus on growing talent from within, Levity Live empowers its employees to rise into leadership through structured, supportive training programs.

See It For Yourself

Scan the QR code below to preview the Levity Live FOH Manager-in-Training experience. Looking for more leadership development ideas? See the full collection here →

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