How Smashburger Refreshes Menu Knowledge in 3 Minutes

A real training format that keeps product knowledge fresh with short, interactive refresher modules delivered automatically.

Refresher Training · Menu Knowledge · Product Consistency · Mobile Learning

The Problem: Quality Slips When Training Stops

Smashburger knew that “one-and-done” training wasn’t cutting it. Team members were forgetting key product details and prep standards, especially when they hadn’t touched a station in weeks. The brand needed a lightweight, automated way to reinforce high standards—without sending staff back through full onboarding. The goal? Maintain consistent food quality across all locations while minimizing disruption to daily operations.

Smashburger uses quizzes, resources, and a Check-in for an all-in approach to refresher training.

What the Training Looks Like

Smashburger created a Proteins Refresher module in Opus—a short, mobile-first lesson that automatically re-engages team members 30 days after their initial training.

Assigned automatically — via the Opus Path feature, so no manual manager intervention is needed.
Focused on hands-on execution — with interactive learning and built-in skill validation.
Supports different learning styles — using video, job aids, and Resource Library references.

Proactive Refresh with Automatic Assignment

The refresher module is triggered automatically 30 days after the original training, keeping knowledge fresh at the moment it starts to fade. This proactive delivery ensures no one slips through the cracks.

Gold Standard Check-ins for Skill Practice

The module goes beyond review—it reinforces action. Team members complete a Gold Standard Check-in, which validates proper execution of Smashburger’s prep techniques (like pressing patties, seasoning, or protein handling) in real time, often with manager feedback.

Multi-Format Content for Lasting Impact

Team members can revisit embedded job aids, visual standards, or video clips from the Resource Library. This “choose-your-medium” approach helps ensure long-term retention, especially for high-turnover roles.

The Results: Consistency Without the Rework

Smashburger’s refresher approach keeps food quality and technique top-of-mind—without pulling staff off the floor or repeating full onboarding. By focusing on short, high-impact check-ins, the brand maintains operational standards and empowers staff to stay sharp.

Key Benefits:

Ensures food quality and consistency across locations
Reduces retraining by reinforcing key skills proactively
Keeps product knowledge fresh with short, targeted content
Saves manager time with automated training assignments
Increases team confidence at every station

“Team members complete it before the rush—no need to ask a manager what’s new. It’s quick, clear, and they like that it’s not a long course.” — Ops Manager, Smashburger

See It For Yourself

Scan the QR code below to put yourself in the shoes of a team member at Smashburger. Curious about more training examples? View the full collection here.

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Meet Smashburger

Smashburger is a fast-casual restaurant brand known for its bold burgers, quality ingredients, and culinary precision. With hundreds of locations nationwide, Smashburger relies on fast, flexible training to uphold its gold standard across every grill and every shift.