A real training format that blends soft skills training with in-person validation to deliver elevated hospitality across every shift.

Guest Experience · Hospitality Training · Soft Skills Development · Blended Learning

The Problem: Great Hospitality Needs Consistency to Become a Standard

PLANTA is known for delivering an exceptional guest experience that’s as memorable as its plant-based cuisine. But as the brand expanded, it became clear that maintaining that same high-touch hospitality across every location—and every team—required more than intuition. PLANTA needed a structured training program that would help team members internalize the brand’s hospitality standards while still delivering them authentically.

A bird's eye view of PLANTA's 'Concierge Service Techniques' course.

What the Training Looks Like

PLANTA created a Guest Service Training module in Opus that combines digital training with real-world performance validation. It includes three engaging micro-courses and one in-person Check-in to reinforce application.

  • Blended learning — pairing scenario-based digital training with on-the-job skill checks
  • Personalized — with dynamic {{Name}} fields that speak directly to each learner
  • Media-rich — using GIFs, emojis, and visual cues to keep content lively and memorable

Scenario-Based Soft Skills Practice

Courses walk team members through real guest interactions—greetings, handling feedback, table touches—and model the exact language, tone, and behaviors that define the PLANTA experience.

In-Person Check-ins to Reinforce Application

The module ends with a Check-in where a manager observes the team member interacting with guests and provides feedback. This ensures that what’s learned online actually shows up on the floor.

Built-In Personalization for Ownership

By including {{Name}} merge fields, the module addresses each learner directly. This small touch builds ownership, increases attention, and reinforces that hospitality is a personal responsibility.

Visual Learning That Feels Fun

PLANTA makes strong use of GIFs, emojis, and visual cues throughout the training, creating a tone that feels modern, fresh, and aligned with the brand’s personality.

The Results: More Confident Teams, More Consistent Service

Since launching its Guest Service Training in Opus, PLANTA has seen improved team confidence and stronger consistency in how hospitality is delivered across locations. The blend of soft skills content, brand-aligned visuals, and real-world reinforcement creates a guest experience that feels intentional—and repeatable.

Key Benefits:

  • Reinforces consistent hospitality standards across all locations
  • Builds confidence in guest-facing scenarios through soft skills training
  • Encourages in-the-moment coaching with manager-led Check-ins
  • Keeps training fresh and on-brand with media-rich content
  • Creates a sense of personal responsibility for delivering great service

Hungry for more?

Scan the QR code below to explore PLANTA’s Guest Service Training in Opus. Looking for more ways to elevate hospitality with training? See the full collection here →

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Meet PLANTA

PLANTA is a bold, plant-based hospitality brand redefining the dining experience through sustainably sourced, elevated cuisine. With its focus on wellness, detail, and service excellence, PLANTA empowers its team members to bring that vision to life through thoughtful, engaging training.