Opus Training, the training operations system trusted by hundreds of multi-unit brands, today announced the launch of Audits, a new product that lets operations leaders for franchise and multi-unit businesses turn what they find on a store visit into a tracked task, closing the loop between inspection and follow-through.

For most multi-unit businesses and franchises, a store audit produces a list of problems, not a plan to fix them. Findings get typed up after the visit, emailed around as a PDF, but aren’t properly tracked to resolution. That allows issues to resurface. 

Audits changes that, giving field leaders the ability to score a location in real time, attach photos, and assign corrective action with an owner and a due date directly from their audit. Store locations then document a resolution, and the auditor can review it and close it out, all inside the same platform that teams already use for training and daily tasks. 

For Boston’s Pizza, a 21-location franchise, Audits sped up and improved previous processes.  The company's twice-yearly brand standards review used to take three days per visit on spreadsheets. Using Audits with Opus, it takes about a day and a half, giving regional leaders roughly 500 hours back each year to spend coaching stores instead of compiling scores. 

Photo documentation has also ended a recurring source of friction. Since adapting Audits, Boston's hasn’t had a franchisee dispute over audit findings. Read the full Boston's Pizza story here.

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For Pet Evolution, a pet retail and grooming services franchise, audits has reinforced consistency and driven operational excellence. "Brand standards and the customer experience are our top operational priorities. Opus has made it incredibly easy to manage our comprehensive audits, from capturing information and photos during a visit to assigning follow-up and tracking progress. Franchisees have clear, actionable items right on their devices, and we have visibility into progress across the network," said Lisa Weikle, VP of Operations at Pet Evolution.

"Franchisees have clear, actionable items right on their devices, and we have visibility into progress across the network."
_{—  Lisa Weikle, VP of Operations at Pet Evolution}

Opus CEO and co-founder Rachael Nemeth said Audits is built in a way that empowers auditors. "Every operator I talk to has some version of the same story. Auditors can walk through the store, identify real problems, and then things fall apart on follow through. Audits closes the gap, and puts trust in auditors' judgment. It also ensures quick action and easy follow through," Nemeth said.

"The moment an auditor identifies a problem, it becomes a task with an owner and a deadline. That's a system that allows businesses to maintain consistency and high standards."
_{—  Rachael Nemeth, CEO and co-founder of Opus Training}

Audits follows the recent launch of Opus Recommendation Engine and joins Opus Training's existing task management and training tools, all living in the same app frontline teams use each shift, with no new tool to adopt.

Audits is now available to all Opus Training customers.

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About Opus Training
Opus Training is the training operations system trusted by hundreds of multi-unit brands, helping operators deliver consistent, engaging training that delivers measurable results. Named one of Fast Company’s Most Innovative Companies and Inc.’s Best Workplaces, Opus is trusted in thousands of locations across restaurants, retail, fitness, healthcare and consumer services, Opus Training customers include Smashburger, Superstar Car Wash, Vasa Fitness, Sparkle Grooming Co., Craveworthy Brands, Shamin Hotels, Bonchon, and more. Learn more at opus.so.

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