Turn operational signals into better training. Track if it works.

Guest Feedback is the first live signal in Opus Recommendations, available to all customers. It analyzes reviews from Google Business, Ovation, Tattle, or any CSV source. Other signals on the way include Ask Opus resource search queries, task and audit submissions, course feedback, knowledge check results, and training engagement.

Opus integrates directly with Ovation, Tattle, and Google Business via secure API. We chose these platforms because of their strong partnerships with our customers, excellent user experience, and quality technology. Additional platforms are planned. To learn more, visit Ovation, Tattle, or Google Business directly.

Opus tracks the underlying signal before and after the training change. For guest feedback that means complaint trend and rating movement on the affected locations. This helps you understand which training is making a measurable difference, so you can invest more in what works.

Yes. Franchise systems benefit specifically because the location-level targeting and franchisee visibility solve the consistency problem at scale. Operators see exactly which locations are affected and can deploy training where it matters.

The easiest math to anchor is guest feedback. Every 0.1 star drop costs a QSR an estimated $12,500 per location per year (Black Box Intelligence). A 0.3 star slip from 4.5 to 4.2 costs roughly $37,500 per unit per year, or $375,000 for a 10-unit brand. One 1★ review at a 4.5 rating costs ~$2,000 per year and takes seven 5★ reviews to absorb. Early beta customers using Opus have seen up to 60% reduction in their top guest issue within 30 days of deploying a recommendation.

Opus Recommendations is included in every Opus subscription. Customers who want automated, continuous analysis of guest feedback can add the paid integration with Google Business, Ovation, or Tattle. Contact us for specific pricing.

Yes. Guest feedback is most mature in restaurants, but the engine can analyze any customer feedback review. Future signals (audits, knowledge checks, course feedback) apply universally.