🌿 New in Opus
This month’s update makes it easier to manage teams across brands, regions, and franchise groups. Plus, you’ll find new research on how hospitality teams are using AI, along with resources on scaling training and measuring impact. Here’s what’s new:
🏢 Brand, Region, and Franchise Access for Managers
Managing training across multiple brands, regions, or franchise groups just got easier. Managers can now be assigned to location groups directly, making it simpler to control access, keep reporting clean, and scale operations as your business grows.
📖 How Hospitality L&D Teams Use AI in 2026
Two-thirds of hospitality L&D teams now consider themselves regular or advanced AI users. Here's how they're applying it across content creation, performance support, and operations, and where adoption is headed.
📊 Reporting: What Your Training Data Is Actually Trying to Tell You
Completion rates only tell part of the story. Learn how teams tie training data to real behavior shifts and business results, plus a few practical ways to get started.
🎓 Train the Trainer: How Newk's Eatery Built a System That Scales
Newk's Eatery has 300+ certified trainers across locations , and their program keeps growing without losing consistency. Here's how they built it.
🏨 Coming up: CHART Hospitality Training Conference
Join hospitality training leaders from across the country this July in Boston at CHART. If you aren’t a member of CHART, use code CHART-Partner to receive $200 off registration.
Never been a CHART member? Reach out to your CSM about your first-year membership on Opus.
🎤 June Office Hours: Training Specialized Skills at Scale
This month's Opus Office Hours is tackling how to build enablement that actually scales for your most complex training needs.
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